COMMON QUESTIONS & ANSWERS FOR MAM RECRUITMENT

1. What should I wear to a Recruitment Day?
2. If I'm missing one of the documents (eg. Birth certificate or First Aid Certificate), should I still attend Recruitment Day?
3. I'm unsuccessful for the Recruitment Day. Would you please provide some feedback?
4. I have been a flight attendant for 15 years, why am I unsuccessful for your Assessment Centre?
5. I completed my medical and security check, when will I be advised by you?
6. I believe I passed both medical and security check, but why am I still unsuccessful?
7. When is the next available training school?
8. Am I training in my home base? If not, are you arranging flights and accommodation for me? If I want to visit my family during training, is the company going to arrange flights for me?
9. Can I choose which hotel I stay in?
10. Can I bring my boy/girl friend, or husband/wife, or pet with me to interstate for training?
11. Do I receive pay during training school?
12. What is involved in the Qantas Aviation Medical Examination?
13. What sort of contract am I going to sign after training school?
14. What sort of roster or trip am I going to receive?
15. If I have another commitment (eg. University every Monday and Tuesday), can MAM arrange a roster to suit my days off?


1. What should I wear to a Recruitment Day?
A: We don't expect candidates to go to any extra expense to attend our Assessment Centres, however as MAM is a labour supply company you should be sympathetic to the organisation we will be supplying you to. Dress code should be business casual, crisp, neat, polished and still looking professional. Definitely no shorts, low-cut shirts, flip-flops, jeans or T-shirts or mini skirts.

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2. If I'm missing one of the documents (eg. Birth certificate or First Aid Certificate), should I still attend Recruitment Day?
A: At the very least you will need to bring your Passport, visa documents if required, birth certificate and drivers licence. Bring both the original and 1 copy of each document with you. If you are invited to proceed through to the next stages of our Recruitment process after your Recruitment Day we will require you to commence obtaining all the other documents. But we'll let you know when to start these.

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3. I'm unsuccessful for the Recruitment Day. Would you please provide some feedback?
A: Unfortunately due to the significant number of applications we receive and candidates that go through our Recruitment process it is not possible to provide feedback. It would be unfair to answer the queries of one candidate and not another and therefore our Company policy is to not provide feedback. By applying for this position you are accepting that no feedback will be provided should you be unsuccessful.

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4. I have been a flight attendant for 15 years, why am I unsuccessful for your Assessment Centre?
A: Whilst your previous experience is a bonus, results are based on a merit selection process through recruitment and in addition the number of vacancies available at the time.

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5. I completed my medical and security check, when will I be advised by you?
A: Whilst you may have submitted your security form, money order and have completed your medical these documents still take some time to be returned to our recruitment area after processing. The general timeframe for medical results is 2-3 weeks and for security clearances approx 4-6 weeks. In addition to these two processes your application still needs to go through a final review for selection. As all of these things are happening concurrently it may be approx 3-4 weeks until you will know the results of your application.

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6. I believe I passed both medical and security check, but why am I still unsuccessful?
A: Our recruitment process is based on creating a candidate profile. In addition to completing all of the elements of the recruitment process there is also a final review of your application where all candidates are viewed for successful selection on the strength of all of their components and then these are compared against other candidate's performance for successful selection.

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7. When is the next available training school?
A: Training programs occur frequently throughout the year. If you are successful you will be advised of your training date on offer. If you are aware you will not be available to attend training during a specific period please advise us via email

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8. Am I training in my home base? If not, are you arranging flights and accommodation for me? If I want to visit my family during training, is the company going to arrange flights for me?
A: Training programs are trained as much as possible in the home base (ie: home base means the state you have accepted employment for).  Should there be a requirement for training to occur outside of a crewmembers home base the company will provide accommodation and allowances.

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9. Can I choose which hotel I stay in?
A: No, crew training away from their home base must stay in company approved accommodation.

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10. Can I bring my boy/girl friend, or husband/wife, or pet with me to interstate for training?
A: This is your choice however, only you can stay in the accommodation provided during training. It is also important to remember that the training is intensive and requires your full commitment.

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11. Do I receive pay during training school?
A: Yes, the current training salary is: $656.90 per week (gross).

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12. What is involved in the Qantas Aviation Medical Examination?
A: The medical examination is thorough and includes assessments of your spine and leg flexibility. You may be required to remove your outer clothing or wear a gown during the doctor's examination, as they will be examining all your joints including your shoulders, elbows, wrists, hips, knees, ankles etc. With this in mind we suggest you wear substantial undergarments as bending may be required.

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13. What sort of contract am I going to sign after training school?
A: MAM Flight Attendants work on a casual basis and need to be available during fixed periods of allocated work, for 14 to 19 days per 28 day roster period. More information will be made available on your recruitment day.

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14. What sort of roster or trip am I going to receive?
A: You may be rostered for any combination of domestic or Short Haul International trips (eg: Singapore, Hong Kong, Beijing etc).

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15. If I have other commitments (eg. University every Monday and Tuesday), can MAM arrange a roster to suit my days off?
A: No, you can only request 4 consecutive days off per roster month.

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Copyright @ 2002 - 2015 MAM Pty Ltd
Last modified: September 2015